Privacy Policy

<h2>1. Information We Collect</h2><p style="color:#6b7280;line-height:1.7;font-size:1rem">We collect information you provide directly: name, email address, phone number, billing information, and any content you submit through our platforms. This includes account registration data, support tickets, survey responses, and communication preferences.</p><p style="color:#6b7280;line-height:1.7;font-size:1rem">We also collect information automatically: IP address, browser type, operating system, referring URLs, device identifiers, and usage data such as page views, feature interactions, and performance metrics. Where possible, this data is anonymized or aggregated to protect your privacy.</p><p style="color:#6b7280;line-height:1.7;font-size:1rem">We use cookies and similar tracking technologies to enhance your experience, analyze trends, and administer the platform. You can control cookie preferences through your browser settings.</p>

<h2>2. How We Use Your Data</h2><p style="color:#6b7280;line-height:1.7;font-size:1rem">Your data powers your experience. We use it to deliver and maintain our services, process transactions, send administrative communications, provide customer support, and improve our products through analytics and research.</p><p style="color:#6b7280;line-height:1.7;font-size:1rem">With your consent, we may send marketing communications about our products and services. You can opt out at any time. We never sell your personal information to third parties. We do not share your data with advertisers or data brokers.</p><p style="color:#6b7280;line-height:1.7;font-size:1rem">We may share data with trusted service providers who assist in operating our platform (cloud hosting, payment processing, analytics), subject to strict contractual data protection agreements.</p>

<h2>3. Data Storage and Security</h2><p style="color:#6b7280;line-height:1.7;font-size:1rem">Your data is stored on encrypted servers with industry-standard physical and logical security controls. We implement AES-256 encryption at rest and TLS 1.3 in transit. Access to production data is restricted to authorized personnel through role-based access controls and multi-factor authentication.</p><p style="color:#6b7280;line-height:1.7;font-size:1rem">We conduct regular security audits, penetration testing, and vulnerability assessments. Our infrastructure is hosted across AWS, GCP, and Azure with geo-redundant backups and disaster recovery procedures. We maintain SOC 2 Type II compliance and adhere to GDPR and CCPA requirements.</p>

<h2>4. Data Retention and Deletion</h2><p style="color:#6b7280;line-height:1.7;font-size:1rem">We retain your personal information for as long as your account is active or as needed to provide you services. You can request deletion of your account and associated data at any time by contacting privacy@venizolabs.com.</p><p style="color:#6b7280;line-height:1.7;font-size:1rem">When you request deletion, we will remove your personal information from our active systems within 30 days. Backup data may be retained for up to 90 days before complete purging. Certain data may be retained longer where required by applicable law or for legitimate business purposes (e.g., billing records).</p>

<h2>5. Your Rights</h2><p style="color:#6b7280;line-height:1.7;font-size:1rem">You have the right to access, correct, or delete your personal data at any time. You may also request data portability, restrict processing, or withdraw consent where processing is based on consent. To exercise these rights, contact privacy@venizolabs.com.</p><p style="color:#6b7280;line-height:1.7;font-size:1rem">We will respond to all legitimate requests within 30 days. If you are unsatisfied with our response, you have the right to lodge a complaint with your local data protection authority. We are committed to resolving any concerns promptly and transparently.</p><p style="color:#6b7280;line-height:1.7;font-size:1rem">If you have questions about this policy or our data practices, contact our Data Protection Officer at dpo@venizolabs.com.</p>